Call Summary now shows billable Voice Agent minutes
Category: Enhancement
Location: Reporting → Call Summary → VA TBM
Release Date: September 29 2026
What’s new
Call Summary includes a VA TBM column showing total billable Voice Agent minutes.
Each call’s Agent Connected Length is rounded up to the next whole minute before the minutes are added together.
The totals row includes those minutes. Agent Connected Length remains available separately in Call Logs.
How to use it
Open Reporting → Call Summary.
View the VA TBM column. If it is hidden, enable it from the Columns menu.
Use the column and totals row to review Voice Agent minutes for your selected reporting period and grouping.
Impact
Teams can review rounded Voice Agent minutes without manually converting and rounding each call’s connected seconds.
This is a reporting update only. It does not change billing rates, payment collection, or the existing TBM calculation.